FAQ for the LEUCO Online Shop

Our shop team will be happy to assist you personally. You can reach us by phone at +49 (0) 7451 93 511 or by email at shop@leuco.com. We are available Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m., excluding public holidays.

The LEUCO Online Shop is intended for companies and business customers based in Germany. This ensures that you have access to the appropriate functions, terms and information for commercial purchasing.

Simply use the registration form and complete the required fields. After submitting it via “Register now”, we will review your request and then send you your personal login details.

Existing LEUCO customers must also register once using the registration form before using the shop for the first time. Please include your LEUCO customer number, as this allows us to assign and process your request more quickly.

After registration, we review your details and link your user account to your company. Once activation is complete, you will receive an email and can use the LEUCO Online Shop with all its benefits.

Go to leuco.com/shop and select “Login” from the menu. Log in using your email address and password. If you have forgotten your password, please use the “Forgot password?” function.

Select “Forgot password?” in the login area and enter your email address and customer number. You will then receive an email with a link that allows you to set a new password. Please also check your spam folder if the email does not arrive.

The LEUCO Online Shop is intended exclusively for companies, business customers, freelancers and public institutions. Consumers within the meaning of Section 13 of the German Civil Code (BGB) therefore cannot place orders through the shop.

After activation, you benefit from your personal purchasing terms, individual prices, up-to-date availability information, a clearly organized order history, saved order templates and the option to enter your own purchase order numbers.

Please log in via the “Login” area. Once you have logged in successfully, your individual prices and terms will be displayed.

Registration in the LEUCO Online Shop is required to view prices, communicate with us and place orders. This allows us to display the terms applicable to your company.

As a logged-in user, you can see availability directly on the product or in the shopping cart. The shop displays available quantities and expected dates. If you see notices such as “Available soon” or “Under review”, please add the required quantity to the shopping cart, where more detailed information will be provided.

Products in the shopping cart are not yet bindingly reserved. The items are only allocated to you and processing begins once you submit your order.

As a logged-in user, click the desired tool. On the product detail page, you will find all important information, the price and, where applicable, the corresponding quantity-based prices.

Yes. Under “My Account > Orders > Deliveries”, you will find the tracking link and can conveniently view the status of your delivery.

We generally send order confirmations with delivery dates and invoices as PDF files to the email address stored in the system. In exceptional cases, they are sent by post. The delivery note is included with your shipment.

To ensure that you can order securely and under the correct terms, we first review your registration and link your account to your company. We will notify you by email once your account has been activated.

Yes. Logged-in users can find Quick Purchase in the main menu. If you know the Ident-No. of the required LEUCO tool, enter it together with the quantity and add the item directly to the shopping cart.

Yes. In the shopping cart view, you can add more products, remove items, empty the shopping cart or save it under a subject of your choice. Your shopping cart remains saved after you log out until you place the order or delete it.

Yes. As a registered user, you can save shopping carts as order templates, significantly simplifying recurring purchasing processes.

Order templates allow you to group tools by machine, project or machining step, for example. This helps you find regularly required tools more quickly and order more efficiently.

As a logged-in user, add an item to the shopping cart and open the shopping cart view. Then click “Create order template” and enter a suitable name.

You can find your saved order templates under “My Account > Purchases > Order Templates”.

Click “Proceed to checkout” in the shopping cart. In the second step, you can optionally enter your own purchase order number for this purchase.

Your purchase order number is displayed on the order confirmation, delivery note and invoice. You can also view it under “My Account > Orders”.

In the LEUCO Online Shop, you can order new tools. For the sharpening service, please contact your representative in LEUCO Sales directly, where you will receive the appropriate support for your request.

You can request a modification in the Online Shop. Open the product detail page and click “Request modification”. In the form, you can describe your request in a free-text field.

Processing begins as soon as we receive your order. It is therefore not possible to make subsequent changes through the Online Shop.

The privacy notice is displayed during registration. You will also find a link to the privacy information at the bottom of every shop page.

For security reasons, you are automatically logged out after approximately 90 minutes of inactivity. Simply log in again; your shopping cart will remain saved.

If no result is displayed, the product is currently not included in the catalog. As a logged-in user, you can enter the Ident-No. and describe your request under “My Account > Product Inquiry”.

The search and filter functions are generally available without logging in. When logged in, you can also see prices and availability and include your order history in the search.